Case Study: Global Staffing Company
A global sourcing and managed service provider, delivering workforce solutions to the Fortune 1000 and government government agencies across the globe. The company is customer-first oriented and bottom-line driven, requiring us to focus our efforts on developing flexible solutions that can pivot as customers demand, and real/tangible cost reduction initiatives and productivity enhancements that directly result in net savings for the company. Located in Detroit, Mi
Hodge-podge of Systems
Operations systems were hand-built by consultants over a 10 year period, using different technologies.
Reporting was a manual process
Excel was used to collate and report-out on data.
Antiquated accounting system
The company was using an outdated version of Solomon, with limited local resources to support it.
Too Much Tribal-Knowledge
System and process knowledge was lost in the transition of internal resources over the years.
How We Helped:
Tackled low-hanging fruit
Within first 12 months by eliminating redundancies, consolidating integration jobs, and building alerts/monitors to better get in front of issues.
Automated daily, weekly, and monthly reports
Provided a centralized web-based portal for easier viewing of the data.
Researched & Trained Staff
Solomon was an older version, so Traction staff trained on its related databases, infrastructure, and integration points
Documented systems, integrations, and processes
Executed continual Lunch & Learn workshops to ensure staff at Traction were able to support the client.
Support-related spend decreased by $8k/month
Documented decrease from $10k per month down to less than $2k per month on rolling 12 month average.
Eliminated manual collation of information and generation of reports by over 1 man-year.
Decreased wait-times for basic Solomon support
Data cleanup tickets went from 3 days to resolve to near real-time resolution.
Client can now rely on support
We successfully augmented their own internal technical staff, ensuring continuity of knowledge and assistance in ramp-up of new personnel.
We've been supporting sales, marketing, operations, and financial teams for over 20 years. We know a thing or two about ERP -
Let us show you "the better way" - with Traction ERP.